Section 01Terms & conditions

I understand that there are risks and dangers in participating in martial arts / fitness activities and that in order to participate, in any such activities, including but not limited to Brazilian Jiu Jitsu, Mixed Martial Arts, Conditioning, Self Defense, Boxing, Judo, Taekwondo, Wrestling and other martial arts classes / training, including classes / training involving the use of fitness equipment, I must give up my rights to hold Complete Mixed Martial Arts and any other entity or charity associated with Complete Mixed Martial Arts, responsible or liable for any damage that I may suffer while participating in such classes / training / seminars provided by Complete Mixed Martial Arts, waiting at or on Complete Mixed Martial Arts premises to participate in such classes / training, walking through the premises at Complete Mixed Martial Arts prior to or after such classes.

Knowing this and in consideration for being permitted to participate in martial arts classes / training with Complete Mixed Martial Arts, I hereby voluntarily forever release, discharge and hold completely harmless Complete Mixed Martial Arts, and all other entities or charities associated with Complete Mixed Martial Arts, and their members, offices, directors, agents, employees, heirs, assigns and independent contractors from any and all responsibility for, or liability resulting from or arising from, my participating in martial arts classes/training at Complete Mixed Martial Arts, and being on the premises at Complete Mixed Martial Arts.

I understand and agree that all photos and videos taken in the Complete Mixed Martial Arts facility can and will be used on all Complete Mixed Martial Arts and partners social media platforms and marketing campaigns.

I understand that the Brazilian Jiu Jitsu, Mixed Martial Arts, Conditioning, Self Defense, Boxing, Judo, Taekwondo, Wrestling and other martial arts classes / training provided at Complete Mixed Martial Arts may include, but will not be limited to, activities such as kicking, punching, hitting, stretching, twisting, jabbing, lunging, rolling, falling, jumping, hand locks, and the use of various martial arts and fitness equipment. I realize that these activities, as well as all other martial arts activities, can be dangerous, but I am voluntarily choosing to participate in some or all of these activities and agree to assume the risk associated with my participation therein.

I understand that I am assuming full responsibility for any and all risks of death, personal injury, emotional pain and suffering, property damage and economic loss that might be suffered by me as a result of my participation in martial arts classes at Complete Mixed Martial Arts. I agree that this release shall bind me, my spouse, my heirs, my personal representatives, my assigns, my children and my and their agents.

I hereby further agree to release, indemnify and hold completely harmless Complete Mixed Martial Arts, and all other entities associated with Complete Mixed Martial Arts, and their members, officers, directors, agents, employees, heirs, assigns and independent contractors harmless from any and all liability and costs, including attorney fees, associated with or arising from my participating in martial arts classes / training at Complete Mixed Martial Arts, waiting at or on Complete Mixed Martial Arts premises to participate in such classes / training, and walking through the premises at Complete Mixed Martial Arts prior to or after such classes/training.

I understand that if I were to file a law suit against Complete Mixed Martial Arts, or any other entity associated with Complete Mixed Martial Arts and/or their members, officers, directors, agents, employees, heirs, assigns and independent contractors, as a result of any personal injury including death, emotional pain and suffering, property damage or economic loss suffered by me as a result of my participation in martial arts classes / training at Complete Mixed Martial Arts, waiting at or on Complete Mixed Martial Arts premises to participate in such classes / training, and walking through the premises at Complete Mixed Martial Arts prior to or after such classes / training, that this release would bar the lawsuit and the court would dismiss it on the grounds that by signing this release, I have expressly assumed all the risks associated with participation in such activities, including but not limited to negligence on the part of the martial arts / fitness instructors in the performance of their duties, negligence by other members of Complete Mixed Martial Arts, negligence in the operation of machinery or equipment, and/or premises liability.

Section 02Annual closure & membership pause policy

The gym closes annually for a period of ten (10) days, from 24 December to 4 January (inclusive). During this closure period, membership pauses and cancellations are not permitted, as the gym continues to incur fixed operating expenses, including but not limited to rent, utilities, and staff annual leave.

Due to the high volume of travel and leave requests during December and January, a special pause policy applies during this period. Any approved membership pause during December and/or January will be charged at 50% of the member’s standard membership rate for the duration of the pause.

Outside of the December/January period, full membership pauses are permitted subject to the following conditions:

• A minimum pause duration of four (4) weeks
• A minimum of four (4) weeks’ written notice prior to the pause commencement date

These policies apply to all members and form part of the gym’s membership terms and conditions.

Section 03Signing for a child

If I am signing this release on behalf of a minor child, I understand that I am giving up the same rights for the said minor as if I signed this release on my own behalf. I have read this agreement and understand the words and language in it and I am advised of all potential dangers incidental to participation in martial arts classes/training at Complete Mixed Martial Arts, including travel to and from.

I HAVE READ THIS RELEASE AND WAIVER OF LIABILITY, ASSUMPTION OF RISK AND INDEMNITY AGREEMENT, FULLY UNDERSTAND ITS TERMS, UNDERSTAND THAT I HAVE GIVEN UP SUBSTANTIAL RIGHTS BY SIGNING IT, AND HAVE SIGNED IT FREELY AND VOLUNTARILY WTHOUT ANY INDUCEMENT, ASSURANCE, OR GUARANTEE BEING MADE TO ME AND INTEND MY SIGNATURE TO BE COMPLETE AND UNCONDITIONAL RELEASE OF ALL LIABILITY TO THE GREATEST EXTENT ALLOWED BY LAW.

Section 04Billing and payment

Complete Mixed Martial Arts offers a one-day free trial for all new members. This trial grants you unlimited access to all our programs for a full day.

During your free trial, you must provide your Bank Account (BSB) details — you will not be charged until after the trial period ends.

If you decide not to continue after the free trial, you must CANCEL your membership BEFORE the first billing cycle begins. Your billing cycle will automatically begin one day after your free trial ends and can not be refunded.

By accepting these terms and conditions, you authorize us to charge fortnightly payments to your account using your primary payment method. If a payment is not successfully settled due to expiration, insufficient funds, or other issues, you may either cancel your membership and immediately lose access to our services or continue your membership until we have successfully charged the outstanding amount to a valid payment method.

For other payment methods (credit card/debit), you may incur additional processing fees ($5 Late Fee) following 2 days after your initial failed payment.

You can cancel your membership at any time and continue to access our services until the end of your current billing period.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, enquire about our programs, book a trial, become a member or otherwise interact with our business.

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

Section 01About us

• Business: Complete Mixed Martial Arts
• ABN: 15 692 417 468
• Address: Unit 21, 2 Thomsons Road, Keilor Park VIC 3042, Australia
• Website: https://completemma.com.au
• Email: [email protected]
• Phone: 0473 562 694

For privacy enquiries, please contact us using the details above.

Section 02Personal information we collect

Depending on how you interact with us, we may collect:

• Your name, email address, phone number and contact details.
• Membership details, enrolment information and attendance records.
• Information about the martial arts programs you are interested in.
• Trial bookings, enquiries and communications with our team.
• Parent or guardian contact details for junior members.
• Emergency contact information.
• Relevant medical conditions, injuries, allergies or other health information voluntarily provided during enrolment or participation for safety purposes.
• Payment and billing information, including transaction and payment status records.
• Website usage information and advertising enquiry information.
• Photographs or videos where appropriate permission has been obtained.

We only seek information reasonably necessary for our activities or otherwise permitted by law.

Section 03How we collect information

We may collect personal information when you:

• Submit an enquiry through our website.
• Complete a Facebook or Instagram lead form.
• Contact us by telephone, SMS, email or social media.
• Register for a trial class or membership.
• Complete an enrolment form or participation waiver.
• Attend our facility or participate in our programs.
• Interact with our advertising or digital services.

We may also receive information through service providers and platforms used to manage enquiries, bookings, memberships and communications.

Section 04How we use your information

We may use personal information to:

• Respond to enquiries about our classes and services.
• Contact you regarding trial bookings and program availability.
• Arrange classes, enrolments and memberships.
• Manage attendance, billing and member accounts.
• Communicate scheduling changes and important gym updates.
• Support participant safety and respond to emergencies.
• Provide customer service and follow up on enquiries.
• Improve our services, operations and customer experience.
• Send promotional information where permitted by law or with appropriate consent.
• Meet legal, regulatory and recordkeeping obligations.

We do not sell personal information to third parties.

Section 05Facebook, Instagram and advertising enquiries

Complete Mixed Martial Arts may advertise its programs through Facebook, Instagram and other digital platforms.

When you submit an enquiry through a Meta Instant Form, we may receive the information you provide, such as your name, phone number, email address and program interest.

We use this information to respond to your enquiry, provide information about our classes and assist you with booking a trial.

We may contact you by telephone, email or SMS in connection with your enquiry. Any separate promotional communications will be handled in accordance with applicable consent and marketing requirements.

Your interactions with Facebook and Instagram are also subject to Meta’s own privacy practices.

Section 06Membership management and payments

We use third-party software, including Clubworx, to assist with membership administration, enrolments, attendance, billing and related services.

Payment information may be processed by authorised payment service providers. We may retain relevant billing records and transaction information for membership administration, accounting and legal purposes.

Section 07Automated systems and artificial intelligence

We may use digital automation and artificial intelligence tools to assist with administrative activities, including organising enquiries, categorising program interests, preparing communications, scheduling follow-ups and improving customer service.

Where these systems process personal information, we aim to limit their use to legitimate business purposes and apply appropriate oversight and access controls.

We do not intend to use AI systems as a substitute for appropriate human review of significant decisions affecting members.

You may request assistance from a member of our team if you prefer to discuss an enquiry directly with a person.

Section 08Children and junior members

Our junior martial arts programs involve children and young people.

We seek to collect children’s personal information through their parents or legal guardians where appropriate.

Information relating to junior members may include enrolment details, attendance records, emergency contacts and relevant safety information.

We do not intentionally request sensitive health information about children through general advertising lead forms.

Photographs or videos of children will only be used for promotional purposes where appropriate parent or guardian permission has been obtained.

Section 09Health and safety information

Martial arts training involves physical activity, and we may request relevant health or medical information to assist with participant safety.

Such information may include injuries, medical conditions, allergies and emergency contact details.

We seek to collect sensitive information with appropriate consent or where otherwise permitted by law, and restrict its use and disclosure to appropriate safety, operational or legal purposes.

Section 10Marketing communications

We may send information about our classes, programs, events, trial offers and membership opportunities where permitted.

You can request to stop receiving promotional communications at any time by using an unsubscribe option where provided or contacting [email protected].

Opting out of marketing does not prevent us from sending necessary membership, payment, booking or safety-related communications.

Section 11Sharing information with service providers

We may share relevant personal information with service providers that assist with operating our business, including:

• Membership management and payment providers.
• Website hosting and technical support providers.
• Email, SMS and communications platforms.
• Advertising and lead management platforms.
• Workflow automation and AI service providers.
• Professional advisers and other providers where reasonably necessary.

We may also disclose information where required or authorised by law, to respond to emergencies, or with your consent.

We aim to limit disclosures to information necessary for the relevant purpose.

Section 12Overseas processing and disclosure

Some technology providers we use or may use operate internationally or store and process information outside Australia.

As a result, personal information may be handled by overseas service providers, including providers operating in the United States and potentially other countries.

Where personal information is disclosed overseas, we will take reasonable steps required by applicable Australian privacy law.

We will review and update this section as our service providers and their relevant processing locations are confirmed.

Section 13Storage and security

Personal information may be stored in electronic business systems and, where necessary, in physical records.

We take reasonable steps appropriate to the information and circumstances to protect personal information from misuse, loss, interference, unauthorised access, modification and disclosure.

These steps may include limiting access to authorised personnel, managing account permissions and using security features offered by our service providers.

No electronic storage or transmission method can be guaranteed to be completely secure.

Section 14Retention of personal information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including membership administration, safety, accounting, legal obligations and dispute resolution.

When information is no longer required, we take reasonable steps to delete, destroy or de-identify it where appropriate and legally permitted.

Section 15Accessing and correcting your information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Please contact:

• Email: [email protected]
• Phone: 0473 562 694

We may need to verify your identity before responding. We will handle requests in accordance with applicable legal requirements.

Section 16Privacy complaints

If you have concerns about how we have handled your personal information, please contact us at [email protected].

Please explain your concern and provide sufficient information for us to investigate.

We will review the complaint and aim to respond within 30 days. If additional time is required, we will let you know.

If you are dissatisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

Section 17Cookies and website analytics

Our website and advertising platforms may use cookies or similar technologies to support website functionality, understand visitor activity and measure advertising performance.

Where applicable, you can manage cookies through your browser settings and other available privacy controls.

We will update this policy if our website tracking or advertising technology changes materially.

Section 18Changes to this privacy policy

We may update this Privacy Policy to reflect changes to our services, technology, legal obligations or personal information handling practices.

The latest version will be made available on our website with its updated date.

Section 19Contact us

For questions about this Privacy Policy or the handling of your personal information, contact:

Complete Mixed Martial Arts
Unit 21, 2 Thomsons Road
Keilor Park VIC 3042
Australia

• Email: [email protected]
• Phone: 0473 562 694
• Website: https://completemma.com.au